Privacy Policy

Golfsimulatorathome.be is the online shop for purchasing golf simulators from The Grass Company. The Grass Company attaches great importance to the protection of your privacy. The Grass Company respects the privacy of the users of its websites in accordance with the provisions of applicable legislation on the protection of privacy. We therefore undertake to treat the personal data provided to us with the necessary care.

This privacy statement is intended for natural persons.

The information that you can find on our website is available without you having to provide personal data. If you still provide us with certain personal data via the website, we can already inform you that the possible processing of this personal data is fully in accordance with the European General Data Protection Regulation (GDPR) (EU) 2016/679 of the European Parliament and the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

The personal data you provide via this website is processed by The Grass Company, Heidestraat 9, 9820 Merelbeke, Belgium. The Grass Company only processes personal data for the purpose for which it is collected and only for as long as this is necessary.

The controller of your data is:

The Grass Company

info@golfsimulatorathome.be

09/ 336 74 01

Heidestraat 9, 9820 Merelbeke



Collected data

When you visit our website, information from your computer is passed on to us with each visit.

This includes the name of your internet provider, your browser type or the resolution of your screen, as well as the information on which page you visit our websites and which pages of our websites you view. This data is often not personal data. In addition, your computer generally transmits your IP address to us, which in some cases may be personal. In principle, we do not use this information on a personal basis. We evaluate the information statistically on an anonymous basis to make the use of our services even more pleasant for all visitors.



a) Cookies
We would like to continue to offer our services as individually as possible in the future and continuously improve them in order to offer you interesting information. For this reason we partly use cookies. Cookies are small text files that are generated by a web server and stored on your computer by the web browser used during your online visit.

Golfsimulatorathome.be uses analysis tools from the external tracking providers mentioned under point b, where a clear ID of the visitor and a time stamp with the start and end of the current session are stored as files using cookies. This stored visitor ID allows the user's behavior to be recorded.

You can set your browser so that you are informed before cookies are placed. Furthermore, you can completely refuse the placing of cookies in the settings of your browser or mobile device. Technically speaking, refusing cookies may lead to a limitation of functionality in certain cases. We therefore advise you to allow the receipt of cookies on your computer when you visit the Golfsimulatorathome website.

Our website also uses Google Remarketing. This tool places cookies on your device to show you personalized advertisements. These advertisements take into account your previous visits to the website. Below at point b under Google Analytics you will find more information about what Google can do with the collected information. Additional information can be found via the following link.

The Google Remarketing tool uses Google's Display Advertising network. You can always disable these cookies in the settings of your browser, via the following Google link.



b) Analysis tools
In order to design and optimize our website as best as possible, data is recorded and stored anonymously by analysis tools and user profiles with a pseudonym are created with this data. For this purpose, cookies can be used that enable the recognition of an internet browser. However, user profiles are not linked to data about the bearer of the pseudonym without the express consent of the visitor. IP addresses in particular are made unrecognizable immediately after entry, making it not possible to link user profiles to IP addresses.

We use analysis tools from Google Analytics. This web analysis service, provided by Google Inc., uses analytical cookies. The information collected via the cookies about the use of the website by a visitor is sent to Google together with the IP address of that visitor and stored by Google.


For example, Google may use that information for the following:

  • Provide ad activity reports to advertisers and websites hosting the ads and ensure that those website publishers get paid.
  • Website and app owners using Google Analytics help them understand how visitors interact with their sites or apps.
  • Detect and combat fraud and other security risks to protect users and partners.
  • Improve its products.

For all these activities with the exception of point 2, Google acts as controller and the processing of the data it collects about your use of the Golfsimulatorathome website is therefore its responsibility.

If you do not want Google Analytics to be used in your browser, you can install the Google Analytics browser add-on. Learn more about Google Analytics and privacy. If you are signed in to your Google Account, depending on your account settings, you can view and edit certain data that Google collects from sites and apps you visit.

Incognito mode in Chrome lets you browse the web without web pages and files being recorded in your browser history. Cookies are deleted after you close all incognito windows and tabs. Your bookmarks and settings are saved until you delete them.

Ad Settings lets you manage which Google ads you see across the web. You can learn how ads are selected for you, opt out of ad personalization, and block specific advertisers. Learn more about advertising.

If you place an order in the Golfsimulatorathome e-shop, the following data will be collected, processed and used to complete your order: name, first name, title, billing and delivery address, e-mail address, telephone number and payment details.

For extra sensitive data, we offer you the option of passing it on in encrypted form. This means that your personal data is extra well protected against unauthorized access by third parties. The encryption is carried out according to the latest technical security standard, a so-called SSL 256-bit encryption (SSL = Secure Sockets Layer).



c) Payment platform
We use the Ogone platform to process payments in our webshop. Ogone processes your name, address and place of residence as well as your payment details such as your bank account or credit card number. Ogone reserves the right to use your data to further improve its services and to share data with third parties in this context. In the case of a request for a deferred payment, Ogone shares personal data and information regarding your financial position with credit rating agencies. All the above-mentioned guarantees with regard to the protection of your personal data also apply to Ogone's services for which they engage third parties. Ogone does not store your data for longer than is permitted by the legal periods.

We offer various payment methods to make shopping as user-friendly as possible. This includes, among others:

PayPal
We have integrated components from PayPal into our online shop. PayPal is a service provider for online payments and is independent of Kunstgras.be. Payments are processed via so-called PayPal accounts, which represent virtual accounts of private or business users. In addition, PayPal also offers the option to process virtual payments via credit card if a user does not maintain a PayPal account. A PayPal account is managed via an e-mail address, so a classic account number is not used. PayPal makes it possible to make online payments to third parties or receive payments. PayPal also offers trustee features and buyer protection services. The European operator of PayPal is PayPal Europe S.a.r.l. & Cie S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg. If you choose PayPal when ordering in our shop, data about the person concerned will be automatically transmitted to PayPal. With the selection you give your consent to pass on your personal data, which is required for payment processing, to PayPal. The data transferred to PayPal usually concerns your first name, last name, address, e-mail, IP address, telephone number or other data necessary for payment processing. The purpose of the transfer of data is to process payments and prevent fraud. We only transfer personal data to PayPal if there is a legitimate interest in the transfer. The personal information exchanged between PayPal and us is shared by PayPal with credit rating agencies under certain circumstances.

Credit card
We also offer you the option to make your payments via credit card. In this case, we share your data with Ogone, which, as a service provider, processes your payment data with the relevant credit institutions (Visa, Mastercard,...). Payment is made via a payment form via the Ogone payment platform. If you choose to pay by credit card, the amount will be debited from your account immediately after confirmation of payment. If you pay with us by credit card, your credit card details (type of card, cardholder name, card number and validity period, but not the validation code) will be stored in encrypted form by Ogone for a period of 36 months. In order to enable legally prescribed so-called strong customer authentication and the implementation of a customer-friendly, fast authentication process based on this, the following data is also processed when paying with a credit card, in addition to the credit card data mentioned above: basic data of the payment account (address, frequency and change password and frequency of card use) billing address, delivery address and contact details regarding the order.

 

d) Account
You are responsible for all actions taken with your email address/account/password. Therefore, we do not recommend that you disclose this information to third parties. Losing control of your password could have serious consequences, you would lose all control over your personal information/data and could be subject to legal, binding actions on your behalf.

Therefore, if your password is no longer correct, for whatever reason, you must immediately request to have it changed using 'Forgot your password?', found on the login page. We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services.

Upon your written request, we will delete your account and all your personal information from our active database. Email us with the same email address you use at Golfsimulatorathome to fulfill this request. The information will be deactivated as soon as possible. We may retain in our files information that you have requested to be deleted in some circumstances, such as for troubleshooting purposes under our user agreement. Furthermore, such prior information is never completely deleted from our database due to technical and legal limitations, including stored 'back-up' systems. Therefore, you should not expect that all of your personal information will be completely deleted from our database in response to your request.

The Grass Company will only pass on your data to third parties if this is necessary for the implementation of any of the above purposes. The Grass Company uses the services of third parties to provide the internet environment (web hosting) and the IT infrastructure. Under no circumstances will the personal data be used for commercial purposes.

Personal data of minors (under the age of 16) can only be processed with the explicit consent of the parents or legal representatives.

If you have a complaint about the processing of your personal data, we ask you to contact the above-mentioned controller directly. You also always have the right to file a complaint with the supervisory authority in the field of privacy protection.

It is possible that this Privacy Statement will be changed in the future. Our policy regarding personal data is therefore regularly tested against current regulations. Changes will be announced on this page.



Applicable law and competent courts.
Belgian law applies to this site. In the event of a dispute, only the courts of the district of Ghent, Division Ghent, Belgium have jurisdiction.